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Privacy Policy
Last Updated: April 4, 2025

At LearnWithUK, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website (www.learnwithuk.com) and our tutoring services.

By accessing or using our site and services, you agree to the terms of this Privacy Policy.

1. Who We Are

LearnWithUK is an online tutoring platform connecting students primarily in Asia with university student tutors from the UK. Our services are accessible via www.learnwithuk.com, operated by ScholarShift Ltd (UK registered).

If you have any questions about this policy, please contact us at:
📧 Email: contact@learnwithuk.com

2. What Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number (if provided)

  • Student name, school year, and subject preferences

  • Payment details (processed securely by third-party providers)

  • IP address and device/browser type

b. Tutoring Session Data

  • Session booking history

  • Feedback or progress forms

  • Notes from tutors on learning objectives or outcomes

c. Usage Data

  • Pages visited, links clicked, and session duration

  • Device and browser type

  • Referrer URL and location (based on IP address)

3. How We Use Your Information

We use your personal data to:

  • Deliver and manage tutoring sessions

  • Process payments and manage subscriptions

  • Communicate with you about session details or updates

  • Monitor and improve our services

  • Provide progress reports and feedback

  • Ensure safety, quality, and performance of tutors

  • Comply with legal obligations

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contractual necessity (e.g., to provide tutoring services)

  • Legitimate interests (e.g., improving services, preventing fraud)

  • Consent (e.g., marketing communications)

  • Legal obligations (e.g., accounting and tax records)

5. Data Sharing and Third Parties

We do not sell your personal data. However, we may share data with:

  • Tutors (to deliver sessions, view objectives, track learner progress)

  • Payment processors (for secure payment handling)

  • Service providers (such as web hosting or email services)

  • Legal or regulatory authorities (if required by law)

All third parties are required to maintain data confidentiality and comply with data protection laws.

6. International Transfers

While our primary operations are in the UK, your data may be stored or processed using third-party tools with servers outside the UK. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and usage patterns

  • Remember user preferences

You can control or delete cookies via your browser settings. For more details, refer to our Cookie Policy.

8. Data Retention

We retain your personal information only as long as necessary for the purposes stated above or to comply with legal, accounting, or reporting requirements. Inactive accounts may be deleted after 24 months.

9. Your Rights

Under UK GDPR, you have the following rights:

  • Access – Request a copy of the personal data we hold about you.

  • Correction – Request corrections to inaccurate or incomplete data.

  • Erasure – Ask for your data to be deleted ("right to be forgotten").

  • Restriction – Ask us to limit how we process your data.

  • Objection – Object to processing based on our legitimate interests.

  • Data Portability – Request your data in a structured, machine-readable format.

  • Withdraw Consent – Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, contact contact@learnwithuk.com.

10. Children’s Privacy

We do not knowingly collect personal data directly from children under 13 without parental consent. All student data must be submitted by a parent or guardian.

11. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes:

  • SSL encryption

  • Secure payment systems

  • Access controls and data minimization

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “last updated” date. Continued use of the site after changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

📧 Email: contact@learnwithuk.com

If you are not satisfied with how we handle your data, you may also contact the UK’s Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk

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